Frequently Asked Questions
Support and Information for Your TST Merchandise Experience
How long will it take for my order to ship?
Standard processing typically takes 3-5 business days. Once shipped, domestic delivery usually arrives within 5-7 business days, while international shipping can take 2-4 weeks depending on customs.
What is your return and exchange policy?
We accept returns and exchanges on most items within 30 days of delivery, provided they are in original, unworn condition. Please note that personalized items or final sale clearance goods are not eligible for return.
Are TST membership certificates shipped separately?
Yes, membership certificates and cards are often custom-printed and may ship separately from apparel or lifestyle products to ensure they arrive in pristine condition.
Do you offer international shipping?
We ship worldwide to most countries. Please be aware that international customers are responsible for any local customs fees, taxes, or duties incurred upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your package's progress.